Privacy Policy / Data Protection Notice

TATTOO Wine respects your privacy and seeks to protect your personal data. The following information describes how we gather and use that data. The amount of information we hold on you and how we use it depends on your relationship with us and on which services you use; some of the sections below may not be relevant to you.

We keep to a minimum the amount of information we hold about you.

We delete your data when it is no longer needed.

We apply appropriate security mechanisms to protect your personal data.

We are happy to answer any questions you have about this Privacy Policy. Email us at service@tattoowine.com.

What information does TATTOO Wine collect about me?

We may collect some (or all) of the following: your name, phone number, email address, IP address, social identifiers (for example, age, gender, socio-economic status), data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data – for instance, your purchasing history, contact permissions, product preferences, wine stored with us or information about your attendance at our events.

Why does TATTOO Wine need my information?

We use your data to help us provide the best experience of our products and services, which includes using data to improve and personalize your experiences. We use your data to communicate with you, for example, informing you about new products or services, security and other types of updates. We also use data to fulfil contracts, to send you the goods you have bought, invoices and to collect payments.

What do you use my information for?

We use data for the following purposes:

  • To improve your experience of our products and services
  • Product improvement and development
  • Customer support
  • Security, safety, and dispute resolution
  • Communications and marketing
  • Fulfilling contracts and collecting payments

Can I opt out of receiving communications from TATTOO Wine?

Yes, you may opt out of receiving communications from us at any time by logging into your account and unsubscribing or by contacting us at service@tattoowine.com. We will respect your rights, however, this may impact the quality of service you receive from us, or prevent us from providing a service to you.

How do I delete my personal data from TATTOO Wine and what are the consequences? 

You can email service@tattoowine.com or contact our Customer Service team to request that your data be deleted. However, please note, by deleting your personal data you may impact the service we can provide to you. We will not delete data which is needed to fulfil a contract until that contract is completed, or unless we agree to terminate the contract. We will inform you if deleting your data will impact our ability to perform a contract in case this affects your decision. 

How long does TATTOO Wine keep my information? 

We retain personal data for as long as necessary to provide services and products to you, to fulfil the transactions you have requested, or for other essential purposes (for example, complying with our legal obligations, resolving disputes and fulfilling our agreements). We will store your personal data for a minimum of six years after your last transaction with us, unless we have a legitimate or contractual reason or a legal obligation to retain it thereafter, for example you might hold stock in our cellars.

How is information stored? 

We are committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on cloud based or computer systems that have limited access and are in controlled facilities. When there is a need to transmit data over the internet, it is protected by encryption and or passwords. Where possible, we avoid storing paper records of personal data.

Is TATTOO Wine using cookies to gather information?

We may use cookies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our Privacy Policy. This helps us to provide you with the best experience and allows certain parts of our website to function properly. If this concerns you, you can adjust your browser or device settings in order not to accept cookies and similar technologies.

How can I contact TATTOO WINE if I have questions regarding this Privacy Policy statement?

If you have any questions about the use of your personal information, please email us at service@tattoowine.com

What personal data do we hold and why?

When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you during the provision of our services to you. We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users who refer you to us or automatically via your use of our services.

This information may include your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your product preferences and contact permissions.

For each visitor to our website, our web server automatically recognizes the user’s domain name. We also collect the email addresses of those who communicate with us via email and anonymously aggregate information on which pages users access or visit. Information volunteered by users, such as survey information and/or site registrations, is also collected. We will only use information collected in a survey on an anonymous basis unless we have your permission to do otherwise.

If you are a registered user of our services, we will gather further relevant information, such as generic types of data accessed, time of access, volume of use of services and traffic data from use of our website. Traffic data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic data may sometimes be traceable to and or related to not just companies but named individuals. Before you register with TATTOO Wine for access to services or transactional areas of our website, you can browse our website anonymously and we will not collect your data.

We may also receive your personal data when processing gift requests from customers where you are the recipient. We process that data initially under contract with the gift purchaser and any secondary processing such as product updates and associated events will be because we have a legitimate business interest to do so.

On request, we can provide you with access to all information, including proprietary information, that we maintain about you (but not other users unless required to do so by law) including unique identifier information (for example, your customer number or password) and contact information (for example, your name, address and phone number). You can request this information by emailing us at service@tattoowine.com or writing to us. We will correct inaccuracies on provision of the correct details or, where relevant, you can do this by changing your registered details online. Please note, we will never send personal information on request unless we have proof that the recipient is the owner of the data.

How do we use your information?

TATTOO Wine collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you are registered to use a service, we may use the information you provide to us to carry out the service; we may also contact you to obtain feedback on that service and any improvements we could make to it.

The information we collect is used for internal review and to improve the content of our website and services. It is also used to notify users about updates to our services. This information is not shared with other organizations for commercial purposes. 

If you do not want to receive emails from us in the future, please let us know by sending an email to service@tattoowine.com or by logging into your account and changing your contact permission preferences.

Who do we share your information with?

We work with third parties in the provision of some of our services, for example research agencies to help us improve our customer service, or marketing service providers who help us contact our customers and logistics partners who help deliver products. 

On request, and when relevant to a service you use, we can provide details of which third parties we work with. We will also discuss and agree on any specific security questions or requirements you may have during the provision of our services.

We do not share nor sell your personal data to anyone else.

Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due.

Why do we need to store your data?

This is a legal obligation, because HMRC requires wine and spirit businesses such as ours to keep all business records concerning excise goods for at least six years. HMRC will occasionally carry out inspections of our business and the records we are required to keep for those purposes include, among other things, stock, purchases, sales and dispatches.

We may also store your information on our databases for reference and to record any preferences you have notified to us, for example in relation to your marketing communications contact permissions. The information may be retained and used by TATTOO Wine to answer queries or resolve problems, provide improved and new services, to respect your rights under GDPR, for analysis purposes and for any data retention requirements of the law. This means we may retain information after you cease to use our services or after you have ceased interacting with TATTOO Wine. 

We store your information securely to prevent unauthorized use. See our Security section below.

Your rights regarding our use of your personal data

You can review, edit or ask us to delete your personal data we hold by contacting us directly at service@tattoowine.com. 

You can alter how we use your information, for example how we communicate with you, by changing your contact permissions via your online account or by contacting Customer Services. You will always have the right to opt out of receiving promotional emails and other types of marketing or sales communication from us. If you opt out, you will also have the ability to opt back in at a later date. 

If you specifically wish to stop receiving emails from us, please click on the “Unsubscribe” link included at the bottom of any of our emails. We respect your choice, and we will stop sending you promotional emails once you unsubscribe. It may take up to two weeks to process your request. Alternatively, you can email us at service@tattoowine.com or log in to your account and change your contact permissions. Unsubscribing from promotional emails will not affect our ability to email you for the fulfilment of a contract or service provision 

Cookies

A cookie is a small data file, typically containing letters and numbers, downloaded onto your device when you access our website. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently.

Until you have registered on TATTOO Wine’s website, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you to facilitate and improve your website experience. Cookies are also used as a site security method to stop abuse of our subscriber service. 

You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information.

Security

TATTOO Wine has developed and implemented strict policies and processes governing information technology and data user behavior. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up, transmission standards and environment integrity.  

We use reasonable endeavors to install and have appropriate security measures in place in our systems and facilities to protect against the loss, misuse or alteration of information that we have collected from you.

We minimise the personal data that is accessible to our colleagues, and where appropriate we anonymous that data for marketing purposes.

When we introduce new systems and policies that relate to personal data, we ensure that data protection and security is included in the design of those systems.

What if this privacy notice changes?

If changes to the TATTOO Wine Data Protection Policy (and hence this Privacy Policy) include any significantly different use of your personal data, we will let you know and give you the option to agree to the new use.