You can contact our Customer Service team by email at firstname.lastname@example.org or fill out a contact form on this page. We will do our very best to help you as soon as possible. We aim to reply to all emails within 24 hours, but at busier times it may take us a little longer.
Where do we deliver?
We currently deliver to mainland China, Hongkong, Japan and Singapore and are expanding our international addresses. If you live somewhere particularly exotic, we would suggest getting in touch with our Customer Service team through email, as there may be restrictions on importing alcohol.
How do I access my account?
You can access your account by visiting www.tattoowine.com/login
I am an existing customer, how do I set up an online account?
If you are an existing customer, it is more than likely that you already have an account set up with us using the email address you supplied when you first joined. You can try logging in by visiting www.tattowine.com/login. If you have forgotten your password, then click “Forgot your password” and we will guide you through the process of setting up a new one. If you still cannot access your account, please get in touch with our Customer Service team at email@example.com
How can I update my account details?
Once you are logged into your account you can update any of your details including your password, email address, invoice and delivery addresses, and payment details. If you cannot access your account, please get in touch with our Customer Service team and we will do our very best to help you as soon as possible.
What should I do if I have forgotten my username or password?
If you have forgotten your password, then you click “Forgot your password?” and we will guide you through the process of setting a new one. If you still cannot access your account, please get in touch with our Customer Service team.
If your order arrives damaged, then please contact our Customer Service team. We will arrange for the damaged order to be collected and a replacement order sent out as quickly as we can. If the particular wine is no longer in stock, a credit for the original purchase price of the bottle can be arranged.
We are happy to credit you for any wines which have not been opened an remain in perfect condition. Please contact the Customer Service team to arrange a collection and refund.
We currently operate using PayPal, Stripes, and TATTOO Token. If you would like to setup a PayPal account, please visit PayPal and sign-up (sign-up for stripe is not necessary). If you prefer to use Wechat Pay or Alipay, please choose Stripe. According to the restriction of Wechat Pay or Alipay, both of these two payment methods via Stripe have to be settled in Singapore Dollar. Should you have further questions of making payment, please contact our Customer Service Team at firstname.lastname@example.org.
TATTOO Wine offers customers customs duties and taxes estimation during checkout. When you order products from TATTOO Wine for shipment to countries outside of Singapore, an estimate of the Duties and Taxes will be showed on platform. It will vary depending on the selected shipping Country and isn’t an actual calculation.
When ordering from TATTOO Wine, you're responsible for assuring the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the Singapore may be subject to import duties and taxes levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; TATTOO Wine has no control over these charges, nor can TATTOO Wine predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries/regions that require an identification number include: China, South Korea and Taiwan, etc.
Liability of FedEx for loss, damage or delay of your shipment is limited to the greater of about USD20.00 per kilogram or USD100.00 per shipment. The exact limitation may be expressed in Special Drawing Rights or local currency and the exact amount will vary depending upon the country/ territory of origin and currency. If you desire that FedEx assumes liability for a greater percentage of the actual cargo value, then you must declare the value for carriage on your air waybill and pay a “declared value surcharge”. The“declared value surcharge”for Export and Import One shipments paid by Singapore customers is equal to SGD 4.80 per SGD 200.00 (or fraction thereof) by which the declared value for carriage exceeds the greater of: (i) SGD 200.00 or (ii) SGD 19.80 per pound. The following maximum declared value for carriage will apply. Please contact FedEx Customer Service team for details.
Maximum Declared Value for Carriage (may vary by destination)
FedEx Envelope/Pak: USD 100.00 (or equivalent value in local currency)
International Priority/Economy (IP/IE): USD 50,000.00 (or equivalent value in local currency)
For details, please check https://www.fedex.com/en-sg/shipping/surcharges/other-surcharges.html